Privacy Policy & Terms

Privacy Policy

What we collect

• Contact details you give us, like your name, email, and phone number (phone is optional).
• Order details, like your shipping address, what you ordered, sizes, and any notes or gift messages.
• Custom request details, like your design ideas and any photos, logos, or files you send us.
• Your email address, if you sign up for our email updates.

We never see or store your full card number. Payments are handled securely by our payment processor.

How we use it

• To reply to your questions and custom requests, and to send mockups and quotes.
• To make, ship, and deliver your order, and to send you tracking.
• To send email updates about new designs, only if you've signed up. You can unsubscribe anytime.

Who we share it with

We never sell your information. We only share what's needed with the services that help us run the shop:

• our form service, which delivers website messages and requests to our inbox
• our payment processor, which handles payments
• our shipping label service and the carrier (USPS, UPS, or FedEx), which need your address to deliver your order

Photos of your order

We love sharing finished work on our website and social media. We don't post your name or personal details, and if you'd rather we didn't share your piece, just tell us.

Your choices

You can ask us to see, correct, or delete the information we have about you by emailing todyeformi@gmail.com. We keep order records as long as needed for our business and tax records.

Kids

Our site is meant for adults placing orders, including orders for kids. We don't knowingly collect information from children under 13.

Terms of Sale

Orders & custom work

• Signature designs are made when you order. Most ship in about 1–2 weeks, and embroidered, beaded, and hand-painted pieces in about 2–4 weeks.
• Custom orders start with a mockup and price. Nothing is made until you approve your mockup and pay a 50% deposit. The balance is due when your order is ready, before it ships.
• Approving a mockup confirms the design, spelling, names, numbers, colors, and sizes. Your order is made exactly as approved.
• Deposits are non-refundable once work begins.

All sales are final

Every piece is made to order, so we can't accept returns, exchanges, or cancellations after your order is placed or your mockup is approved. If your order arrives damaged or doesn't match your approved mockup, contact us within 7 days of delivery with photos, and if the mistake is ours, we'll make it right. See our FAQ & policies for details.

Handmade pieces

Every piece is handmade, so small differences in color, placement, stitching, and paint are normal and part of what makes yours one of a kind. Colors may look a little different on different screens.

Items you send us

Please send items clean and in good condition. We can't be responsible for existing wear or defects, or for how a material reacts to paint or embroidery.

Your designs & logos

When you send us a logo, image, or design, you confirm you have the right to use it. We may decline any design we believe could infringe someone else's rights.

Shipping

We ship within the United States only, with USPS, UPS, or FedEx. You'll get tracking by email once your order ships. Once a package is marked delivered, we aren't able to replace it, but we'll gladly help you work with the carrier.

Prices

Prices are in US dollars and may change. The price you see at checkout, or on your approved mockup, is the price you pay. If we ever list something at the wrong price by mistake, we'll contact you before your order is made.

Questions

These terms are governed by the laws of the State of Michigan. Questions about anything on this page? Contact us or email todyeformi@gmail.com.