FAQ & Policies

It's three simple steps:

1. Describe your idea using our custom order form. We'll email you afterward to collect any photos or inspiration.
2. Get mockups & pricing. We'll send design options with pricing for each.
3. Approve & pay your deposit. Once you love your design, a 50% deposit gets your order started.

Signature Designs are our own designs that you can buy right away with the Add to Cart button. Each one is made fresh when you order. Most ship in about 1–2 weeks, and embroidered, beaded, and hand-painted pieces in about 2–4 weeks.

Made to order items are designed just for you. You'll request one, approve a mockup, and then we'll make it.

Yes! Tap "Customize This Design" on any signature design and tell us what you'd like changed. Customized versions of our signature designs are the same price as the original.

Just ask! Some of our favorite projects started with "Can you make…?" Send us a message or start a custom request.

Absolutely. We make matching gear for teams, schools, companies, groups, events, and bridal parties. Team and group orders start at 6 pieces, and bridal parties of any size are welcome. Request a quote on our Team & Bulk Orders page.

Our t-shirts, crewnecks, and hoodies come in unisex sizes XS–4X. Unisex sizing fits like a relaxed men's fit, so if you like a more fitted look, you may want to size down.

Exact measurements vary by style. If you're between sizes, message us and we'll help you choose.

Sizes 2X, 3X, and 4X add $3 per item. Every other size is the listed price.

Kids items, like our hand-stitched sweaters, come in kids sizes from 12 months to Youth XL. Any design can also be made in kids' sizes. Just ask!

We can often make it work. Send a custom request with the size you need and we'll let you know.

Because every piece is made to order, all sales are final, including for sizing. Please double-check your size before ordering, and reach out first if you're unsure.

Every piece is different, so your exact price depends on the design, size, and details. You can see starting prices in our pricing guide, and you'll always get a confirmed price with your mockup before you pay anything.

No. Shoe customization starts at $75, and the cost of the shoes is added on top of that.

You can send us your own pair or have us buy a new pair for you. If you're sending your own, we'll share the shipping details once your mockup is approved. If we buy them, the cost of the shoes is added to your total.

Once you approve your mockup, we'll collect a 50% deposit to start your order. The remaining balance is due when your order is ready, before it ships.

Because we buy materials and start creating right away, deposits are non-refundable once work begins.

Bulk pricing depends on the products, design, and quantity, so every team order gets its own quote. Request a team quote.

Timing depends on what you order. After your mockup is approved and your deposit is in, most orders take about:

• Apparel: 1–2 weeks
• Shoes, embroidery & hand-painted items: 2–4 weeks

Larger group orders may need a little extra time.

Tell us your date in your request and we'll let you know honestly whether we can make it. The earlier you reach out, the better!

To get your order in time for Christmas, please place your order by December 5. For custom orders, the earlier you send your request, the better, since your mockup needs to be approved before we start.

We reply to custom and team requests within 2–3 business days with mockups and pricing.

We ship within the United States only.

Flat $8 shipping per order. Sales tax calculated at checkout.

Orders ship with USPS, UPS, or FedEx, depending on the package and where it's going. As soon as your order ships, you'll get an email with your tracking number. Delivery usually takes a few business days after it ships.

Every piece is made when you order (most take about 1–2 weeks, and embroidered, beaded, and hand-painted pieces about 2–4 weeks). Once it ships, we'll email your tracking number.

Haven't seen it? Check your spam folder, then contact us with your order number and we'll look into it.

Please check with your neighbors and your local post office first, then contact us. Once a package is marked delivered, we aren't able to replace it, but we'll gladly help you work with the carrier.

All sales are final, including signature designs. We're not able to accept returns or exchanges, including for sizing, so please check your size before ordering.

You can make changes or cancel anytime before you approve your mockup, at no cost. Once your mockup is approved and your deposit is paid, we start working on your order and it can't be canceled or refunded.

We'll always do our best to catch mistakes, but approving your mockup means you've confirmed the spelling, names, numbers, colors, and sizes. Please look it over carefully, since your order is made exactly as approved.

If your order arrives damaged, or doesn't match your approved mockup, please contact us within 7 days of delivery with photos. If the mistake is ours, we'll make it right.

Every piece is handmade, so small variations in color, placement, stitching, and paint are part of what makes yours one of a kind. Colors may also look a little different on different screens.

We love working on your shoes, jackets, and other items! Please send them clean and in good condition. Because every item is different, we can't be responsible for existing wear, defects, or how a material reacts to paint or embroidery.

• Printed (vinyl) & embroidered apparel: wash inside out in cold water on a gentle cycle, and tumble dry low or hang dry. Don't iron directly on the design.
• Beaded embroidery: hand wash cold or spot clean, and lay flat to dry.
• Hand-painted jackets: spot clean only.
• Hand-stitched sweaters: hand wash cold and lay flat to dry.

Spot clean with a soft, damp cloth. Don't put them in the washing machine, and avoid soaking them. Keeping them out of heavy rain helps your design last.